# Help and policies — AI2Rap

Contact [support@ai2rap.com](mailto:support@ai2rap.com) or use the [contact form](https://ai2rap.com/contact) for account, audio-processing, billing, or rights questions.

Include the affected tool, approximate time, account email, and a task/song reference if available. Billing requests should include the checkout or receipt reference. Do not send passwords, provider keys, or full payment-card data.

- [Creation workflow](https://ai2rap.com/how-it-works)
- [Plans and access](https://ai2rap.com/pricing)
- [License Agreement](https://ai2rap.com/license)
- [Refund Policy](https://ai2rap.com/refund)
- [Privacy Policy](https://ai2rap.com/privacy)
- [Terms of Service](https://ai2rap.com/terms)

Confirmed failed processing jobs return their applicable product credits. A refund is reviewed under the published policy and applicable law; product credit recovery and a payment refund are different outcomes.