AI2Rap Refund Policy

Last Updated: September 13, 2026

This policy explains how AI2Rap reviews subscription refund requests. It is separate from canceling future renewal, and it does not limit a refund or cancellation right that applicable law requires.

1. Standard refund window

An AI2Rap purchase qualifies for review under our standard policy only when both conditions are met:

1. the request reaches us within 24 hours after the purchase; and
2. fewer than five complete songs have been generated on the account after that purchase.

Meeting both conditions allows review; it does not change any product rights already attached to generated content. Requests outside either limit are not eligible under the standard policy unless applicable law requires a different result.

2. Billing errors and duplicate charges

If you believe a charge was duplicated, unauthorized, or billed in error, contact us promptly with the relevant Stripe receipt or invoice identifier. We review billing-error reports separately from the song-count rule and may request information reasonably needed to locate and verify the transaction.

Never email a full card number, password, or authentication code.

3. How to submit a request

Email support@ai2rap.com from the address associated with your AI2Rap account. Include:

• the account email address;
• the purchase date and plan;
• the reason for the request; and
• the Stripe receipt or invoice identifier, when available.

The timestamp on the received support request is used to evaluate the 24-hour condition.

4. Review and payment return

We compare the request with the transaction, account, and completed-song records. We will send the decision to the account or requesting email address. An approved refund is returned to the original payment method; the bank, card network, and payment provider determine when the credit appears.

5. Failed generation jobs

When AI2Rap confirms that a generation or audio job failed after reserving product credits, the applicable credits may be restored to the AI2Rap balance. A credit restoration is not a cash refund and does not consume or extend the 24-hour refund window.

A result that completes but differs from a creative preference is not the same as a confirmed technical failure. AI output varies, so users should review the generation controls and candidate results before relying on an artifact.

6. Cancellation is not a refund

You may cancel an active subscription through the Stripe billing portal available from account settings. Cancellation stops the next renewal and ordinarily takes effect at the end of the paid billing period. It does not automatically reverse the current charge or create a refund for time, credits, or features already made available.

7. Statutory consumer rights

Consumers in the EU, EEA, UK, and other jurisdictions may have mandatory cancellation or refund rights. For digital services or content, a withdrawal right may be reduced or lost after performance begins with the consumer's consent—for example, after requesting generation, downloading an output, or using a paid tool. AI2Rap will apply mandatory law where it overrides this standard policy.

8. Policy revisions and contact

We may update this policy for future purchases by posting a new version and date. For a refund, cancellation, or billing question, contact support@ai2rap.com.